11kk Terms and Conditions
This document sets out all conditions, rights, and responsibilities for using the 11kk platform. It must be read in full before creating an account.
Last Updated: January 2025
Table of Contents
- 01 General Provisions and Applicability
- 02 Account Registration and Eligibility
- 03 Account Security and Responsibility
- 04 Financial Transactions and Payments
- 05 Bonuses and Promotional Offers
- 06 Betting and Gaming Rules
- 07 Prohibited Activities
- 08 Limitation of Liability
- 09 Privacy and Data Protection
- 10 Account Suspension and Closure
- 11 Responsible Gaming Policy
- 12 Changes to Terms and Contact
General Provisions and Applicability
1.1 Scope of Agreement
These terms and conditions ("Terms") apply to the 11kk platform and all services operated under it. This document forms a legal agreement between 11kk ("Platform", "we") and the registered user of the platform ("Member", "you"). These Terms apply equally to all pages, features, games, bets, and financial transactions on the platform.
1.2 Definitions
The key terms used in these conditions have the following meanings:
- Platform: The 11kk website, mobile application (Android and iOS), and all associated digital services.
- Member Account: A single account created in a user's name after completing the registration process.
- Balance: The total amount of funds held in an account, where real money and bonus money are tracked separately.
- Bet: The act of placing money at risk in sports betting, casino games, live games, or any other competitive game.
- Bonus: Any promotional reward granted by 11kk, which is available subject to specific wagering conditions.
1.3 Order of Precedence
Alongside these general terms, certain specific services (such as bonus offers or tournaments) may have their own special terms. In case of any conflict, the special terms will take precedence over the general terms, but only in relation to that specific matter.
Account Registration and Eligibility
2.1 Age Limit and Legal Eligibility
To open an account on 11kk, a user must be at least 21 years of age. Minors (under 21) are strictly prohibited from registering an account, logging in, or participating in any game. At the time of registration, you may be required to provide information to verify your correct age.
2.2 Accuracy of Registration Information
All information provided when creating an account — full name, date of birth, mobile number, and payment details — must be completely accurate and genuine. An account created with false or incomplete information may be closed at any time without verification, and the associated balance may be forfeited.
2.3 One Person, One Account Policy
Each person may create only one account. Creating multiple accounts using the same mobile number, device, IP address, or payment method is strictly prohibited. If multiple accounts are suspected, 11kk reserves the right to investigate and take necessary action.
2.4 Account Verification (KYC)
As part of Know Your Customer (KYC) verification, 11kk may at any time request documents to verify a user's identity, proof of address, or payment method. This verification may be mandatory before processing a withdrawal or for any large transaction.
Account Security and Responsibility
3.1 Password and Login Protection
It is your sole responsibility to keep your 11kk account login details (username and password) completely confidential. Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and special characters. Do not share your password with any third party, and always log out after using a public device.
3.2 Responsibility for Unauthorised Access
You are fully responsible for all activity carried out through your account, whether by yourself or by someone else with your permission. If you notice any unauthorised access or suspicious activity on your account, contact 11kk immediately via 24/7 live chat or email.
3.3 Prohibition on Account Transfer
Under no circumstances may an account be sold, transferred, or made available for use by a third party. The balance held in an account is the sole property of the registered owner and is non-transferable.
Financial Transactions and Payments
4.1 Deposit Methods and Limits
The most popular mobile banking services in Bangladesh are accepted for deposits on 11kk: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount across all payment methods is ৳300. There is no specific processing fee for deposits.
4.2 Withdrawal Methods and Limits
The same methods are available for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. A standard withdrawal is processed within 15 minutes to 2 hours. KYC verification must be completed before a withdrawal request can be processed.
4.3 Payment Method Consistency
For security reasons, withdrawals are generally processed to the same payment method used for the deposit. If a withdrawal to a different method is required, additional identity verification may be necessary.
4.4 Currency
All transactions on 11kk are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not accepted.
4.5 Source of Funds
By using the platform, you confirm that the funds you deposit come entirely from a legitimate source. If money laundering or illegal financing is suspected, 11kk reserves the right to report the matter to the relevant authorities.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, a deposit of ৳1,000 adds a bonus of ৳1,200, giving a total balance of ৳2,200; to withdraw this bonus, wagering of ৳1,200 × 10 = ৳12,000 is required. A bonus is not "free money"; it becomes withdrawable only after being wagered at a specified rate.
5.2 Wagering Conditions
Each bonus comes with specific wagering conditions. Winnings from a bonus cannot be withdrawn until the wagering requirement is met. Bonus balance and real money balance are displayed separately. Bonus balance is generally not used before real money.
5.3 Other Promotions
The following regular offers are also subject to bonus-related conditions:
- Weekly 11kk Reload Reward: 30% bonus on deposit, up to ৳8,000; wagering 15x; once per week.
- 11kk Friday Special Bonus: 50% bonus on deposit, up to ৳12,000; wagering 18x; once every Friday.
- 11kk Slots Festival Bonus: 40% bonus on deposit, up to ৳10,000; wagering 20x; applicable to slot games only; once per month.
- 11kk Birthday Gift: Up to ৳2,000; wagering 10x; once per year.
- Refer a Friend 11kk Bonus: Up to ৳3,000; wagering 12x; once per successful referral.
5.4 Bonus Abuse
If any attempt to abuse bonuses is detected (such as claiming the same bonus multiple times or exploiting bonuses through coordinated betting), 11kk reserves the right to cancel the bonus and review the associated account.
Betting and Gaming Rules
6.1 Finality of Bets
Once a bet is confirmed, it generally cannot be changed or cancelled. If a bet is not confirmed due to a technical error, it will be automatically considered void and the relevant funds will be returned.
6.2 Incorrect Odds or Statistics
11kk reserves the right to correct any incorrect odds or statistics displayed due to a technical error. Bets placed at clearly incorrect odds may not be honoured, and the relevant funds will be returned in such cases.
6.3 Cricket and Sports Betting
For bets on BPL, IPL, T20 World Cup, and various other international cricket matches, the official result of the event applies. If a match is cancelled or left unresolved, a refund or a different outcome may apply in accordance with the betting rules.
6.4 Live Casino and RNG Games
Live casino games (Baccarat, Roulette, Teen Patti, etc.) and RNG-based slot games are run by independently tested algorithms. Each round or spin is completely independent of previous results.
Prohibited Activities
7.1 Strictly Prohibited
The following activities are completely prohibited on the 11kk platform:
- Providing false information when creating an account or making transactions.
- Using bots, automated software, or artificial intelligence to place bets or operate games.
- Deliberately exploiting any technical error or vulnerability on the platform.
- Creating multiple accounts to claim bonuses or promotional benefits.
- Money laundering, terrorist financing, or any illegal financial activity.
- Accessing third-party accounts or attempting to hack.
- Exploiting the system through coordinated betting with other users.
7.2 Consequences
Involvement in any of the above activities may result in account closure without notice, forfeiture of balance, and legal action if necessary.
Limitation of Liability
8.1 Service Availability
Every effort is made to ensure continuous and uninterrupted availability of the 11kk platform. However, temporary disruptions may occur due to maintenance, technical issues, or other reasons. The platform will not be liable for any financial loss arising from such situations.
8.2 Third-Party Services
Game providers (Pragmatic Play, PG Soft, Evolution, JILI, etc.) and payment service providers are independent third parties. 11kk is not directly liable for failures or delays in their services, but will endeavour to assist in resolving any issues.
8.3 User Losses
Financial losses from gaming or betting activities are entirely the user's own responsibility. 11kk's liability for any direct or indirect loss arising from use of the platform is limited to the maximum extent permitted by law.
Privacy and Data Protection
9.1 Data Collection and Use
Full details of how 11kk collects, stores and uses your personal information are provided in our Privacy Policy. You are required to read and agree to the Privacy Policy along with these Terms and Conditions.
9.2 Security Measures
The platform uses SSL-encrypted connections to keep your personal information and financial data secure. However, you are also responsible for ensuring the security of your own device.
9.3 Cookies & Tracking
11kk uses cookies and similar technologies to improve service quality and personalise the user experience. By continuing to use the platform, you consent to the use of cookies.
Account Suspension & Closure
10.1 Platform Rights
11kk reserves the right to temporarily or permanently close any account in the following circumstances:
- Evidence or suspicion of a breach of the Terms and Conditions.
- Evidence of involvement in prohibited activities.
- Failure to cooperate with required KYC verification.
- Extended inactivity (generally more than 12 months).
10.2 User's Right to Close Account
You may request closure of your account at any time through the 11kk support team. Before the account is closed, you will be given the opportunity to withdraw any balance that is free of wagering requirements.
10.3 Inactive Accounts
Information regarding the retention of balances in long-term inactive accounts and any applicable charges can be obtained via live chat or email.
Responsible Gaming Policy
11.1 Commitment to Aware Play
11kk believes that gaming is a form of entertainment, not a source of income. We encourage our members to play responsibly and with awareness. If any signs of gaming addiction or problematic behaviour appear, it is important to seek help. Detailed information on setting limits and self-exclusion is available on our Responsible Gaming Policy page.
11.2 Self-Exclusion & Limit Setting
Members can set their own deposit, loss or session limits. Upon a self-exclusion request, the account will be temporarily deactivated for a specified period. This can be activated at any time through the 11kk support team.
11.3 Minor Protection
11kk uses age verification to prevent access by anyone under 21. Parents and guardians can use parental control software on their devices to block access for minors.
Changes to Terms & Contact
12.1 Right to Make Changes
11kk reserves the right to partially or fully amend these Terms and Conditions at any time. For significant changes, members will be notified through their registered contact details or via the platform. Continued use of the platform after any changes will be considered acceptance of the updated Terms and Conditions.
12.2 Dispute Resolution
If you have any dispute or complaint, you are advised to contact the 11kk customer support team in the first instance. The support team is available 24 hours a day, 7 days a week, in both Bengali and English, via live chat and email. For answers to general questions, please visit our FAQ section, where detailed answers to the most common questions are provided.
12.3 Contact Channels
Available channels for customer support:
- Live Chat: Chat directly from any page on the platform.
- Email: [email protected]
12.4 Applicable Law
The applicable law and jurisdiction for the interpretation and enforcement of these Terms and Conditions shall be determined by 11kk. Any disputes will first be addressed through negotiation.
Want to know more?
Read more about 11kk, our Privacy Policy, or our Responsible Gaming guidelines.