11kk's Privacy Policy
This policy contains a full description of how your personal information is collected, stored, and kept secure.
Table of Contents
Introduction and Scope
11kk is an online gaming and sports betting platform built specifically for users in Bangladesh. This Privacy Policy ("Policy") explains how 11kk (https://11kkapp.cam, "we", "platform") collects, uses, stores, and protects your personal information.
This policy applies to 11kk's website, Android and iOS mobile apps, and all related services. By using any 11kk service, you are considered to have accepted the terms of this policy. This policy supplements our Terms and Conditions and both documents should be read together.
Important: This platform is only for individuals aged 21 or above. At the time of registration you confirm your age, and your information is processed accordingly.
What Information We Collect
2.1 Identity Information
When creating an account we collect the following information:
- Full name (as on national identity card)
- Date of birth (for age verification — must be over 21)
- Mobile number
- Email address
- Residential address
2.2 Financial Information
To process deposits and withdrawals we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Payment method verification details
We do not store full payment card numbers or CVV.
2.3 Identity Verification Information
The following documents may be requested during the KYC verification process:
- Copy of National Identity Card (NID) or passport
- Recent photo (selfie or photo ID)
- Proof of address document (utility bill, etc.)
2.4 Technical Information
Information collected automatically while using the platform:
- IP address and device identifier
- Browser version and operating system
- Login and logout times, session duration
- Gaming activity logs
- Click patterns and navigation paths
How Information Is Collected
3.1 Direct Collection
You provide information directly when you fill in a registration form, verify your account, request a deposit or withdrawal, or contact our support team. This information is given voluntarily, though in some cases it is necessary to provide the service.
3.2 Automatic Collection
When you access the platform, our servers and analytics tools automatically record certain technical information. This data is primarily used for security monitoring, fraud detection, and improving platform performance.
3.3 Collection via Third Parties
Payment gateways, identity verification services, and some game providers may share limited information about you with us — such as transaction completion confirmations or age verification results. Full details on the use of this information are in Section 6 below.
Purpose of Using Information
4.1 Service Delivery and Account Management
Your information is primarily used for the following purposes:
- Completing account registration and verification
- Ensuring login and secure access
- Processing deposit and withdrawal transactions
- Managing bonuses and promotions
- Calculating VIP membership and cashback
- Tracking gaming history and balance
4.2 Security and Fraud Prevention
Keeping all users safe on 11kk is our priority. To that end, we use your information to detect suspicious transactions, protect against multiple accounts, and prevent unauthorised access. Our Responsible Gaming Guidelines explain how we use data analysis to identify problematic gaming behaviour.
4.3 Communication and Support
We use your contact information to send you transaction notifications, account security alerts, relevant promotional information, and support-related messages. The option to opt out of any marketing messages is available in your account settings.
4.4 Compliance with Legal Obligations
Information may be used to maintain records under applicable law, document financial transactions, and respond to lawful requests from relevant authorities. Such use is only carried out where a legal obligation clearly exists.
Data Storage and Security
5.1 Technical Security Measures
We use the following technical measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — stored passwords are never readable in plain text
- Two-factor authentication (OTP) support
- Automatic session expiry feature
- Regular security audits and penetration testing
- Firewall and DDoS protection
5.2 Servers and Data Centres
11kk user data is stored in secure data centres where physical access is strictly controlled. Data backups are taken regularly and a disaster recovery plan is in place.
5.3 Internal Access Controls
Among our staff, only those who need access for a specific purpose are granted access to your personal information. All internal access is logged and reviewed regularly. Staff receive privacy training.
5.4 Steps in the Event of a Data Breach
If a security breach is detected, we will promptly conduct an investigation, determine the extent of the breach, and notify affected users as quickly as possible. Necessary steps will be taken to contain the breach and prevent recurrence.
Sharing Information with Third Parties
11kk never sells your personal information or gives it to third parties for commercial purposes. However, sharing information is necessary in certain specific situations:
6.1 Service Providers
Limited information is shared with partners who help operate our services:
- Payment processors: with bKash, Nagad, Rocket, Upay, and banks for transaction verification
- Identity verification services: to complete the KYC process
- Cloud and hosting providers: for data storage and management
- Game providers: only as much as is needed to verify gaming results
These partners may only use the information for the specified purpose and are bound by confidentiality agreements.
6.2 Legal Requirements
Information may be disclosed to the relevant authorities in the case of a court order, lawful investigation process, or legal obligation. In such situations we provide only the information that is legally required.
6.3 Business Transfers
In the event of a future company merger, acquisition, or asset transfer, user data may be transferred. We will notify users before such an event and the applicable privacy protections will be maintained at that time.
Cookies and Tracking Technologies
7.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. 11kk uses cookies for the following purposes:
- Essential cookies: maintaining login sessions, storing security tokens
- Functional cookies: remembering language and interface preferences
- Analytics cookies: understanding and improving platform usage
7.2 Cookie Controls
You can turn off non-essential cookies by changing your browser settings. However, disabling some cookies may limit certain platform features, particularly login and session management.
7.3 Third-Party Tracking
We do not use third-party social media tracking or advertising network cookies. User privacy is our first priority.
User Rights
Every user registered on 11kk has the following rights regarding their personal information:
8.1 Right to Access Information
You can find out at any time what information we hold about you. To make this request, contact our support team and we will provide the information within a reasonable time.
8.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. Corrections can be made through account settings or via the support team.
8.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes. Financial transaction records must be retained for a set period due to legal requirements.
8.4 Right to Restrict Processing
In certain situations you may request that the processing of your data be restricted — for example, if you dispute the accuracy of the data or claim that the processing is unlawful.
8.5 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. Use the "Unsubscribe" link in any email or let our support team know. Transaction-related and security notifications will continue to be sent.
Data Retention Period
9.1 Data for Active Accounts
Your data will be kept for as long as your account remains active. This data is necessary to provide the service and maintain security.
9.2 After Account Closure
After an account is closed, records of financial transactions and identity verification are retained for a set period as required by applicable law. Once that period ends, the data is securely deleted or anonymised.
9.3 Analytical Data
Data collected for analytical purposes is anonymised after a set period so that it can no longer be linked to any specific individual. This anonymised data may be used for long-term analysis.
Protection of Minors
11kk strictly prohibits access by anyone under the age of 21. Age verification is mandatory at registration, and proof of age is checked during the KYC process.
We never knowingly collect any data from anyone under the age of 21. If we believe such data has been collected by mistake, we will delete it immediately and close the associated account.
If a parent or guardian believes their child under the age of 21 has registered on 11kk, please notify our support team immediately.
Policy Changes
11.1 Notice of Changes
11kk may update this Privacy Policy at any time. For significant changes, we will send advance notice through the platform or to your registered email address.
11.2 Applicability of the Policy
Any updated policy takes effect from the date it is published. Continuing to use the platform after a change means you accept the updated policy. We recommend that you review this page regularly. Before using the service, please also read our About Us page, which describes the overall operation of the platform.
11.3 Previous Versions
Earlier versions of this policy may be made available on request. Contact the support team if you wish to view the policy as it stood at a specific point in time.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact the 11kk support team. Our support team is available 7 days a week, 24 hours a day, in both Bengali and English.
Live Chat
Contact us directly via the chat widget on the platform
When submitting a privacy-related request, please include your registered mobile number or email address so we can respond promptly.
Keep Your Account Secure
Learn more about 11kk's security features and responsible gaming guidelines.
Read the Responsible Gaming Guidelines